Return & refund policy

Refund Policy

  1. Faulty products or products with quality issues are entitled to a replacement or a repair in case of the unavailability of the product in stock. And, if you are still unhappy about your purchased product and it doesn’t match your expectations, you are eligible for a full refund.

  2. If you change your mind at any time and wish to return the product after delivery, you can do so if your order was not custom-made for you, and this will cost you only the shipping fees. It must be within 14 days from the date of receipt, and the product may not be returned after 14 days from the date of delivery. When returning the product, the product must be in its original and intact condition, otherwise the product will not be returned.

  3. We encourage you to report any defective product during the delivery process. If we do not hear from you within this time frame, we consider that you have received your items in good condition and that you are happy with them.

In cooperation with us to address such a matter, the customer is asked during the delivery process to sign a questionnaire about the quality of the product after the customer inspects it.

If you report a case after the agreed time frame, we will treat it as a warranty case.

  1. If you change your mind and want to cancel your order after 48 hours of confirming the order, you can do so without deducting any fees.

If the order is custom-made for you or you change its color or any specification and you want to cancel your order after confirming the order, you will not be able to get the first payment back.

What happens after approval to return your product?

You can exchange your product with another one or refund the price paid using one of the following refund methods:

1. Voucher refund
Sent to your email to be used in your next purchase.
Processing time: 2 to 3 working days

2. Credit card refund
Available if the order was initially paid for using a credit card.
Processing time: 6 to 10 working days

3. Cashback at the company’s office
Available if the order was initially paid for using Cash on Delivery.
Processing time: 6 to 10 working days

4. Cash back at home
Available if the order was initially paid for using Cash on Delivery.
Processing time: 6 to 10 working days
Fee: 30 EGP